Question 1

How can/do I place an order?

Accepted Answer

Once you have an access to the website, you can easily start shopping. The website has a user friendly interface that you can browse in peace. Add a chosen product to your cart by tapping the “Add to Cart” button after choosing the desired product size and quantity. Then proceed with by pressing on “View Cart” and “Checkout”. “Shop Now” button will take you directly to all the products categories where you can add your chosen product(s) to the cart. Did you find all products? Then go to your shopping cart by tapping the cart symbol in the top right corner of the website. You will see the details of the chosen product(s), the total price amount and the delivery time depending on the location. The payment method is Cash on Delivery and on the day of delivery we will let you know what time our couriers will bring your order to your doorstep. For more service inquires please contacts us Dizz.co.egypt@gmail.com

Question 2

What are the used payment methods?

Accepted Answer

We offer secured payment options. Cash on Delivery (COD) is our main payment method. Pay to our courier man when your order arrives at your doorstep. In the near future, different online payment options will be integrated in our website.

Question 3

Do you have shipping all over Egypt?

Accepted Answer

All orders within Greater Cairo and Giza locations are processed in 5-7 working days. For other locations, orders are processed in 6-8 working days. The delivery fees are paid by customers in case of returned or exchanged item(s). If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Question 4

What is the delivery time?

Accepted Answer

The delivery time mainly depends on the delivery location. All orders within Greater Cairo and Giza locations are processed in 5-7 working days. For other locations, orders are processed in 6-8 working days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Question 5

What about tipping the couriers?

Accepted Answer

Free delivery is and will always be part of our unique service to you, so you don't need to feel under any obligation to give tips. However, if you are really satisfied with our courier and would like to make him or her a little happy, you can of course do so! Our couriers are happy about every attention🙂

Question 6

What is the cancellation policy and how can I cancel my order?

Accepted Answer

You have 30 minutes after placing the order to make a cancellation request. After submitting your cancellation request, a message will be sent to you to confirm the cancellation within 24 hours. For cancellation requests, please click on “For Cancellation Press Here” button in the automatically generated order confirmation email you receive after you place an order. An email window will pop up with Cancellation subject and an empty order number to be filled with you. So, please don’t forget to write down your order number in the cancellation request to be able to proceed with the cancellation process.

Question 7

What is the returning and refund policy?

Accepted Answer

We hope you will be delighted with our ordered item(s). Should you wish to return anything purchased from us, we will be happy to refund or exchange an item provided it is in a fully re-salable condition, except for customized posters and puzzles which are non-returnable. You have 48 hours from the date of delivery to return or exchange your purchased item(s). Once we receive and inspect the retuned item(s), we will notify you of the approval or rejection of your refund via email or telephone. If it is approved then you will get your refund within 15 days via bank transfers/e-payment methods. The delivery fees 150 L.E. will be paid by customers in case of returned or exchanged item(s).

Question 8

What Materials Are Used?

Accepted Answer

The posters: are crafted from premium, eco-friendly paper that combines a sleek finish with sustainability. Made from 100% recycled materials.

The puzzle 🧩: consists of two main layers. The first lower layer is made of artificial recycled wood and the second upper one is made of cardboard. Our product is eco-friendly with very high and unique quality. It is also very safe for kids 😃

D I Z Z

Puzzles & Posters

Frequently asked questions

How can/do I place an order?

What are the used payment methods?

Do you have shipping all over Egypt?

What is the delivery time?

What about tipping the couriers?

What is the cancellation policy and how can I cancel my order?

What is the returning and refund policy?

What Materials Are Used?

FAQ

At your service

Dizz.co.egypt@gmail.com

Secure delivery

Home delivery in a secure package

Eco friendly

Our products don't harm the environment whether in their production, use or disposal

Secure payment

Cash on delivery (COD) is the current payment method. E-payments to be offered soon

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